I was very frustrated with Travelation. Will NEVER use them.
Hi there,
I found travelation, with an airfare about $70 below Expedia and Orbitz. I thought at the beginning it was a glitch or maybe they forgot to update their fares. So I quickly jumped to book with them.
Just to realize that after 48hrs I haven't received any sort of confirmation of a booking number with the Airline. I called the Airline, they told me that the travel agency hadn't posted the payment so there wasn't any seats assigned to me.
I called Travelation, they told me the booking was "pending", but if I wanted I could pay the market rate (which basically was the $70 I was supposed to save). I told them to honor their price for what I booked. So they said ok, that I had to wait another 4hrs. I waited 4 hrs. Called back, was told the same story to pay market price or wait another 12 hrs. I waited 12 hrs. Nothing.
At that moment I realized I was dealing with a bunch of clowns and a phony business.
I believe their business model is in "gambling". They capture your credit card information, by giving you a "tempting" price. Then they'll wait and "gamble" the airfare will go down. Until then they won't book anything with the airline.
I ended up cancelling the transaction with them and booking through Expedia. Unfortunately it was after 4 days and the market price went up for about $80, so I learned a lesson.
If it looks to good to be true, most likely it is
Reason of review: Order processing issue.
Monetary Loss: $80.
Location: Richmond, British Columbia
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Please avoid publishing any personal information and promotional content
you were scammed